Thank you for visiting canvasnido. This Shipping Policy outlines our logistical practices, delivery timeframes, and standard operational procedures for all purchases made on www.canvasnido.com.
Our distribution network is structured to serve consumers located exclusively within the European territory.
1. Dispatch Location & Processing Time
All orders placed on our Site are processed and dispatched directly from our dedicated operational facility:
Dispatch Address: Av. Insurgentes Sur 1458, Del Valle Centro, Ciudad de México, CDMX 03100, Mexico
We manage our inventory and order fulfilment directly from this location to maintain proper oversight over package preparation before handing your order over to our transport partners.
2. Transport Partners & Delivery Timeframes
To ensure a structured and dependable transit process across Europe, we cooperate exclusively with premium international carrier networks, utilizing the priority services of:
DHL Express / Priority
FedEx Priority
UPS Priority
Following dispatch from our facility, the standard transit timeframe to European destinations typically requires 5 to 12 working days. Please note that transit times are calculated from the point of handover to the courier and do not include regional public holidays or local customs administrative processes where applicable.
3. Automated Tracking & Order Milestone Notifications
We maintain transparency throughout the delivery cycle. To monitor the movement of your canvas tissue box covers, automated status update notifications will be sent directly to the email address you provided at checkout during the following key milestones:
Dispatched: Sent immediately when your order is packed and handed over to the courier network, complete with your tracking number and carrier portal link.
Regional Sorting: Sent when your parcel arrives at your local regional sorting depot or transit hub.
Out for Delivery: Sent on the day your package is allocated to a local courier for final delivery to your specified address.
4. Delayed Shipments & Non-Delivery Protocols
In strict alignment with European consumer rights standards, we retain operational responsibility for your shipment until it is physically delivered to you.
If your parcel has not arrived within the standard 12 working days timeframe, please contact our support team immediately at tissue@canvasnido.com.
Upon receiving your notice, we will open a formal transit investigation with the designated carrier (DHL, FedEx, or UPS). Depending on the verified findings of this inquiry, we will resolve the matter promptly by either processing a complete refund of your purchase amount or arranging a priority replacement dispatch at no extra expense to you.
5. Transfer of Risk
In accordance with applicable European legislation, the risk of damage to, or loss of, the goods transfers to you only when you, or a third party nominated by you (other than the carrier), take physical possession of the items.
For any questions regarding our shipping networks, tracking updates, or transit regulations, please contact our support channel at tissue@canvasnido.com.