Orders & Payment
Which payment methods do you accept?
We accept major international credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support digital payments via Apple Pay, Google Pay, and eligible mobile electronic wallets available at checkout.
Where do you sell your products?
Our operations on www.canvasnido.com are configured to serve consumers located exclusively within Europe.
Delivery & Tracking
Which couriers do you use, and what is the delivery timeframe?
We partner with premium international courier networks, including the priority services of DHL, FedEx, and UPS, to manage our distribution across Europe. Standard transit times generally range between 5 to 12 working days from the date your order is dispatched from our facilities.
How can I monitor the status of my shipment?
We provide clear, automated updates throughout the logistics cycle. An automated notification will be sent directly to the email address you provided at checkout at key milestones:
When your order is formally dispatched.
When the package arrives at your regional sorting facility.
When the item is handed over for local delivery.
What happens if my package is delayed beyond the standard timeframe?
If your parcel does not arrive within the standard 12 working days, please contact our support team at tissue@canvasnido.com. We will immediately initiate a formal investigation with the respective carrier. Depending on the verified outcome of the inquiry, we will arrange for a complete refund of your purchase amount or dispatch a replacement package.
Returns, Cancellations, & Defective Items
Can I cancel or return my order if I change my mind?
Yes. In strict accordance with the European Union Consumer Rights Directive, you possess a statutory Right of Withdrawal allowing you to cancel your purchase without providing a reason within 14 days from the date you, or your designated third party, receive physical possession of the items. To exercise this right, please notify us via email at tissue@canvasnido.com within this period. Please note that customers are responsible for the direct costs of returning the items to our facilities unless otherwise arranged.
What should I do if my item arrives damaged or faulty?
We maintain close oversight over our preparation processes to ensure your order arrives in correct condition. However, if your canvas tissue box cover arrives with structural flaws or transit damage, please contact us at tissue@canvasnido.com.
Please provide your order number alongside clear photographic evidence of the damage. Upon verification of the details, we will issue a full refund or send a replacement. You are not required to return the damaged item to us.
How can I contact customer support?
For any further questions, operational queries, or order assistance, please email our official communication channel at tissue@canvasnido.com. Our team aims to respond to all structured enquiries within 24 hours on standard business days.