Welcome to canvasnido. This website, located at www.canvasnido.com (the “Site”), is owned and operated under the brand name canvasnido. Throughout the Site, the terms “we”, “us”, and “our” refer to canvasnido.
By visiting our Site and purchasing canvas tissue box covers from us, you engage in our service and agree to be bound by the following Terms of Service (“Terms”). These Terms apply exclusively to individual consumers purchasing goods for delivery within Europe. Please read them carefully before placing an order.
For any enquiries regarding these Terms, please contact us at tissue@canvasnido.com.
1. General Conditions & Eligibility
Our products are offered exclusively to customers residing and requesting delivery within the European territory. By agreeing to these Terms, you represent that you are buying our products as an individual end-consumer and that all registration and billing details provided to us are accurate and current.
2. Shipping, Delivery, and Transfer of Risk
We cooperate with reputable premium regional couriers, including the priority networks of DHL, FedEx, and UPS, to facilitate the delivery of your items.
Transit Times: Standard delivery across European destinations typically requires 5 to 12 working days from the date of order dispatch.
Tracking and Notifications: To keep you informed of your order’s progress, automated status update emails will be dispatched to the email address provided at checkout at key milestones, specifically when the order is fulfilled, when it arrives at the regional sorting facility, and when it is out for local delivery.
Delays and Non-Delivery: If a shipment exceeds the standard transit timeframe, we will initiate a formal investigation with the carrier. Depending on the verified findings of the investigation, we will arrange for either a full refund of the purchase price or a replacement dispatch.
Transfer of Risk: In strict accordance with European consumer protection regulations, the risk of loss or damage to the goods passes to you only when you, or a third party designated by you (other than the carrier), take physical possession of the items.
3. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with the European Union Consumer Rights Directive, European customers possess a statutory right to withdraw from their purchase contract without giving a reason within 14 days from the date on which physical possession of the goods is acquired by the consumer or their designated third party.
Exercising the Right: To exercise your right of withdrawal, you must notify us of your decision through an unequivocal statement sent via email to tissue@canvasnido.com within the 14-day window.
Effects of Withdrawal: Upon receipt of your valid withdrawal notification, we will process a refund for payments received from you for the specified items, using the same means of transaction as your original purchase, upon verification of the cancellation request. Unless otherwise agreed, you will be responsible for the direct cost of returning the goods to us.
4. Defective, Damaged, or Non-Conforming Goods
We are committed to delivering items that conform strictly to your purchase contract. If you receive an item that is structurally flawed, damaged, or otherwise non-conforming upon arrival, you are entitled to a remedy:
Reporting: Please contact our customer support team via email at tissue@canvasnido.com as soon as the issue is noticed.
Evidence: To facilitate a swift resolution, please include your order number and clear photographic evidence documenting the defect or damage in your correspondence.
Resolution: Upon verification of the photographic evidence, we will process a full refund or arrange a replacement shipment at no additional cost to you. You are not required to return the damaged item to us.
5. Limitation of Liability
While we make every reasonable effort to maintain the accuracy of our Site and the reliability of our services, we do not declare that the operation of our website will be continuously uninterrupted or entirely error-free. Our liability for any loss or damage arising from a transaction is strictly limited to the total purchase price of the items bought. Nothing in these Terms limits or excludes your statutory rights as a consumer under applicable European legislation.
6. Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide you with products shall be governed by and construed in accordance with the laws of the country where our brand is registered, without prejudice to the mandatory consumer protection laws of your country of residence within Europe.